Policies

All orders are pickup only. We do not offer delivery.

Payment is required before your order is prepared. Estimated ready time is 5–15 minutes after payment.

Collect your order at the counter using your name and order number shown on the confirmation screen.

Online pickup ordering hours:

• Mon, Tue, Wed, Fri, Sat, Sun: 10:00am – 3:00pm
• Thu: 10:00am – 7:00pm

All prices are in AUD.

For food safety, all orders should be refrigerated as soon as possible and consumed within 3 hours of your designated pickup time. Orders not collected within 3 hours of the pickup time will be disposed of in line with food safety requirements, with no refund available.

Payments are processed securely through Stripe. We do not store your card details on our servers, and Stripe encrypts your payment information during processing.

We collect your name, phone number, and email to process and confirm your order. We do not share this information with third parties except Stripe, for payment processing. We do not sell your personal information.

Orders cannot be cancelled once submitted, as preparation begins immediately upon payment.

No refunds for change of mind. Due to the perishable nature of our food, once payment is confirmed, orders cannot be cancelled or refunded if you simply change your mind.

Refunds will be provided if:

• Your order was paid for but did not appear in our kitchen system, resulting in your order not being prepared or fulfilled.
• Your order was paid for but one or more items were unavailable due to insufficient stock, resulting in your order not being prepared or fulfilled.

How to request a refund: Contact us or ask staff at the counter with your order confirmation and pickup time. If we confirm the order never reached our kitchen system, we will issue a full refund to your original payment method within 5–10 business days.

We can accommodate allergen requests where possible, but due to shared kitchen equipment, cross-contamination may occur and we cannot guarantee any product is 100% allergen-free. If you have a food allergy, please ask our staff for ingredient information before ordering. To the extent permitted by law, we are not liable for adverse reactions where accurate allergen information was provided upon request.

Menu prices are subject to change without notice. The total order shown at checkout is final.

0433 887 903

sushisapporomacarthur@gmail.com

ABN: 58 663 525 755